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POLICIES & RETURNS

Returns:

Once a order is placed, the order cannot be cancelled. Kristalize Jewelry does not accept returns but we do accept exchanges within 30 days of purchase. We allow exchanges only if product is returned in new condition. We ask that you please send back original receipt of purchased item. Please be aware that due to the unique, hand – made nature of each jewelry piece, size and color may vary from photo of product.

please send returns to:

Kristalize Jewelry 

201 Applegate Trace

Pelham, AL 35124

Shipping:
All packages will be provided with tracking information once package is shipped. Please allow up to 24- hours before tracking package. US shipping is a standard flat rate of $5.00, shipping may take 3-10 business days depending on location. Kristalize Jewelry is not responsible for lost or stolen packages. If your package is lost or stolen please contact USPS prior to contacting Kristalize Jewelry for assistance.

Product Protection:
All jewelry is 18k gold plated and will not turn easily but we suggest avoiding contact with water, perfumes, and lotions while wearing jewelry.

Maintenance:
We ask that you follow all rules of Product Protection. If jewelry happens to break and you have ALL original pieces, send back to  Kristalize, and we will send you a new piece of jewelry FREE of charge.

Repairs: 
If you need a repair, the jewelry MUST be Kristalize Jewelry. We also must have all pieces for repair or additional charges may be applied. Please send returns or repairs to:

Kristalize Jewelry 

201 Applegate Trace

Pelham, AL 35124

 

Payment:
Afterpay, Pay Pal, Visa, Master Card, and American Express are accepted.